---
title: "How to Fix and Resubmit Claims in Healthbridge Nova"
url: "https://help.healthbridgenova.co.za/en/article/how-to-fix-and-resubmit-claims-in-healthbridge-nova"
language: "en"
last_updated: "2025-02-10T09:22:47.915Z"
---

# How to Fix and Resubmit Claims in Healthbridge Nova

All rejected claims are found in the ‘Inbox’ tab under the **‘Claims’** menu.

These claim responses are divided into 2 categories:

-   **‘Fix & resubmit claim’** - These are rejections based on incorrect member and ICD10 codes.
-   **‘Fix rejected lines’** - These are rejections based on incorrect claim line details, eg. tariff codes etc.

To navigate to the 'Claims' options click on '**Inbox**' and then click on '**Claims**'.

![](https://cdn-assets.productfruits.com/c31b8ccd-8518-48a1-bb73-b96b43c3588f)

**To fix a claim header:**

These rejections are based on incorrect member or practice details.

![](https://cdn-assets.productfruits.com/8de97794-22c1-46db-be86-e446475bae7c)

Select ‘**Fix & resubmit claim**’ under the filters.  
Select the claim that requires to be fixed.

Read the medical aid response and at the bottom of your screen click on the drop-down list to select how you would like to proceed. Select the most relevant option then click on ‘**Proceed**’.

![](https://cdn-assets.productfruits.com/81db8f07-314b-483d-bf4e-dbec0e902bae)

**To fix a claim line:**

These are rejections based on incorrect claim line details, eg. tariff codes etc.

![](https://cdn-assets.productfruits.com/a80668ca-0c4d-4239-9dc0-904d21e86d66)

Select ‘**Fix rejected lines**' under the filters.  
Click on the claim that requires to be fixed.

![](https://cdn-assets.productfruits.com/45d9ff2e-39b6-43ff-a73a-be781dac289f)

Select the claim that needs to be fixed, which will be highlighted in red.  
Hover your mouse on the ‘**Reason Code**’ of the rejected claim line in order to read the response.

![](https://cdn-assets.productfruits.com/7fb2147b-1e2e-43d2-9112-9dce612436c0)

Select how you would like to proceed from the drop-down list and when the relevant option has been selected, click on ‘**Proceed**’.