---
title: "Label Printing and Hardware Requirments"
url: "https://help.healthbridgenova.co.za/en/article/label-printing"
language: "en"
last_updated: "2026-10-21T08:35:30.522Z"
---

# Label Printing and Hardware Requirments

Here are some guidelines when considering label printing and hardware requirements

### **1\. Hardware Requirements** 

Clients are responsible for sourcing  thermal printers and labels.

**Label Specifications -** Healthbridge Nova system is compatible with two specific label sizes:

-   **Size 1:** 50mm x 50mm
-   **Size 2:** 95mm x 35mm

**Sourcing Labels -** Labels **must** be thermal-compatible. Using standard stationary labels can melt and damage the printer due to the heat involved in the thermal printing process. 

### **2\. Printer Specifications**

-    If a client already has a label printer, the required sizes (50mm x 50mm or 95mm x 35mm).
-    If the client needs to buy a printer, a **Thermal Transfer** or **Direct Thermal printer** can be used. 

***Thermal Transfer** is  highly recommended as it uses a wax ribbon, which provides longer-lasting print quality*

**Important Note:** Clients must ensure they purchase the correct **wax ribbon (110mm)** if using a thermal transfer printer

### **3\. How to activate label printing**

1.  Navigate to the **"Admin"** tab and click on settings.
2.  Select the **"Invoicing & Recon"** option.
3.  Enable the label printing settings.

![](https://cdn-assets.productfruits.com/18f75045-9e2a-4961-9087-2b8626abb661)

### **4\. How to print labels**

1.  Once the settings have been activated, the user can proceed to capture an invoice as normal.
2.  Before submission of the claim the user can select the **"Print Label"** option 

![](https://cdn-assets.productfruits.com/f927e854-fbfd-46b8-acd7-5bc5b6a1860e)

![](https://cdn-assets.productfruits.com/94cba364-d2c3-4431-8e0e-abd94029e8ac)

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