---
title: "Supplier Returns Listing (SRN)"
url: "https://help.healthbridgenova.co.za/en/article/supplier-returns-listing-srn"
language: "en"
last_updated: "2026-04-14T11:19:22.998Z"
---

# Supplier Returns Listing (SRN)

The Supplier Return Note (SRN) is a crucial tool for managing and tracking items that must be sent back to a vendor. It provides a digital audit trail for all stock leaving your practice, typically due to issues like damage, expiration, or incorrect delivery.

### **How to create create a Supplier Return Note(SRN)**

Once the item is in Quarantine, you can generate the official return note.

1.  Navigate to  the "**Stock Management"** tab. 
2.  Select the **"Quarantine Listing"** option.
3.  Select the specific item you wish to return.
4.  Click **Initiate Supplier Return**.
5.  Fill in the required details:
    -   **Reason:** (e.g., Broken thermometers, short-dated stock).
    -   **Quantity:** The amount being returned.
    -   **Link:** Ensure it is linked to the related PO or delivery.
6.  Submit the form. The system will now create an entry in the **SRN Listing**.

![](https://cdn-assets.productfruits.com/99248558-8a4d-4130-8328-3c75a01899e8)

![](https://cdn-assets.productfruits.com/8763bae7-bc29-4784-989c-b097ce38c039)

| **NB:** Before you can process a return, the stock **must** be linked to a **Goods Received Voucher (GRV)**.<br>-   The system cannot process supplier returns for stock added via the "Stock Take On" tab (manual entry without a PO).<br>-   Returns are only possible if you followed the correct workflow: **Purchase Order (PO) ➡ Goods Received Voucher (GRV)**.<br>-   Items cannot be returned directly from the shelf; they must first be moved to the **Quarantine** bin. |
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