Help Centre
News
Help Centre
News
Daily
Login to Healthbridge NovaHow to add a patientHow to add an appointment to the CalendarHow to do a benefit checkHow to capture an invoiceHow to manage patient accounts Part 1How to manage patient accounts Part 2How to add notes to a Patient Account Working with the Healthbridge Nova inboxHow to do a Manual RA Capture.How to Fix and Resubmit claimsHow to search for patient accountsHow to view transactions and invoices on an account How to manage captured invoices How to follow up on Invoices
Operational
Transferring Liabilities Bulk messagesAccount AgeHealthbridge Nova ReportsHow to manage electronic remittances
Setup
How to add a providerHow to add custom charge codesCustomizing the CalendarHow to set up private rates How to add a BranchHow to change your SMS and email templatesHow to set a mandatory ID Number when creating patient accountsHow to reset passwords (System admin rights required)Percentage Billing How to add a new userHow to set up Network pricing and contracts

Bulk messages

What are Bulk messages? 

Bulk messages allow the user to communicate with multiple patients at once. These can be communications regarding practice-specific details(change of location, monthly client statements or special offers currently available at the practice). The practice can use this feature in the form of email and SMS.

How to send Bulk Statements

  1. Select the“Admin” tab. 
  2. Select the “Bulk messages” option.
  3. Select “Statements” as this will allow the user to send statements.
  4. Ensure all the fields/filters are completed.
  5. Select “Send Statements” and the system will deliver the statements to the patient.

 

How to send bulk SMS and Emails

  1. Select the“Admin” tab. 
  2. Select the “Bulk messages” option.
  3. Select “Emails and SmS” as this will allow the user to send an email or SMS to multiple patients.
  4. Ensure all the fields/filters are completed, this will allow the user to target a specific group of patients or to include all patients.
  5. Choose the method of delivering the message either email or SMS.
  6. The system will reflect the remaining SMS balance. The user can also purchase SMS as required.
  7. Once the user has completed all the required information and fields the message can be sent.

 

How to view the history of messages sent

  1. Select the“Admin” tab. 
  2. Select the“Bulk Messages” option. 
  3. Select the “History” tab.
  4. Ensure that all the required fields are completed.
  5. Click on “Search” and the data will become available.



 

Powered by Product Fruits