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Supplier Returns Listing (SRN)

The Supplier Return Note (SRN) is a crucial tool for managing and tracking items that must be sent back to a vendor. It provides a digital audit trail for all stock leaving your practice, typically due to issues like damage, expiration, or incorrect delivery.

How to create create a Supplier Return Note(SRN)

Once the item is in Quarantine, you can generate the official return note.

  1. Navigate to  the "Stock Management" tab. 
  2. Select the "Quarantine Listing" option.
  3. Select the specific item you wish to return.
  4. Click Initiate Supplier Return.
  5. Fill in the required details:
    • Reason: (e.g., Broken thermometers, short-dated stock).
    • Quantity: The amount being returned.
    • Link: Ensure it is linked to the related PO or delivery.
  6. Submit the form. The system will now create an entry in the SRN Listing.

NB: Before you can process a return, the stock must be linked to a Goods Received Voucher (GRV).

  • The system cannot process supplier returns for stock added via the "Stock Take On" tab (manual entry without a PO).
  • Returns are only possible if you followed the correct workflow: Purchase Order (PO) ➡ Goods Received Voucher (GRV).
  • Items cannot be returned directly from the shelf; they must first be moved to the Quarantine bin.

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