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A day in the practiceLogin to Healthbridge NovaHow to add a patientHow to add an appointment to the CalendarHow to Perform a Benefit Check in Healthbridge NovaHow to Capture an Invoice in Healthbridge NovaHow to manage patient accounts Part 1How to manage patient accounts Part 2How to add notes to a Patient Account Working with the Healthbridge Nova inboxHow to do a Manual RA Capture.How to Fix and Resubmit Claims in Healthbridge NovaHow to search for patient accountsHow to view transactions and invoices on an account How to manage captured invoices How to follow up on Invoices How to cancel a cash Invoice How to add a Credit Note How to add a Debit Note How to manage Unallocated Credits
Operational
How to Transfer Liability from Medical Aid to Patient in Healthbridge NovaHow to Send Bulk Messages in Healthbridge NovaAccount AgeHealthbridge Nova ReportsHow to Manage Electronic Remittances in Healthbridge Nova
Setup
How to Add a Provider in Healthbridge NovaHow to Add Custom Charge Codes in Healthbridge NovaHow to Customize the Calendar in Healthbridge NovaHow to Set Up Private Rates in Healthbridge NovaHow to Add a Branch in Healthbridge NovaHow to Change Your SMS and Email Templates in Healthbridge NovaHow to Set a Mandatory ID Number When Creating Patient Accounts in Healthbridge NovaHow to reset passwords (System admin rights required)Percentage Billing How to add a new userHow to link your Gmail CalendarHow to set up Network pricing and contracts
Reports
Monthly Transaction ReportPayment Summary ReportPayments Per Provider ReportPayment Details Report

A day in the practice

This guide maps the full patient journey through Healthbridge Nova, from arriving at the practice to the invoice being submitted. Use this as your orientation map when you first start using the system, or share it with new staff to show how all the pieces connect.

Where things live

Section What it's for
Calendar Book, view, and manage appointments. Check patients in and out. Access the Waiting Room.
Inbox Work through invoices awaiting submission, rejected claims, patient-liable collections, and incoming medical aid remittances.
Accounts Search for patients, view transactions, capture invoices, record payments, and manage account balances.
Admin Manage practice settings, users, providers, working hours, and billing templates.
Reports View financial and billing reports including end-of-day summaries and outstanding balances.

The patient journey

●  Before the appointment

  1. Log in
    Open Healthbridge Nova in your browser and sign in with your practice credentials.
  2. Find or create the patient
    Before booking, search for the patient. If they are new to the practice, create their account using the Family Check medical aid lookup or by entering their details manually.
  3. Book the appointment
    On the Calendar, click an available time slot, select the patient, set the visit type, and save. The system automatically triggers a benefit check when the appointment is saved.
  4. Review the benefit check result
    Open the appointment to view the benefit check response, green means fully covered, yellow means a co-payment applies, red means not covered. Let the patient know before the consultation if a co-payment is required.

●  On the day

  1. Check the patient in
    When the patient arrives, click their appointment on the Calendar and click 'Check in'. This notifies the provider that the patient is ready and updates the appointment status.
    Walk-in? Click 'Add walk-in' on the Calendar toolbar to add a patient directly to the queue without a prior booking.
  2. Consultation happens
    The patient sees the provider. No action required in Healthbridge Nova at this stage.
  3. Check the patient out and capture the invoice
    After the consultation, click the appointment on the Calendar and click 'Check out'. A prompt asks whether to create an invoice now, click 'Yes' to open the invoice capture screen with the appointment details pre-filled.
    Add the diagnosis code, tariff codes, and any medicines or consumables. Click 'Submit' to send the claim to the medical aid, or save as cash if the patient is paying privately.
  4. Collect payment at reception
    If the patient is paying a co-payment, full cash amount, or settling an outstanding balance at the desk, record it now. Open the patient's account, click 'Patient payment' in the sidebar, enter the amount and payment type, and save.

●  End of day

  1. Work through the Inbox
    Check the Inbox before closing for the day. Work through any invoices awaiting submission, fix and resubmit rejected claims, and acknowledge incoming medical aid remittances.

Related Articles:

How to add an appointment

How to perform a benefit check

How to capture an invoice

Working with the inbox

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