Help Centre
News
Help Centre
News
Daily
A day in the practiceLogin to Healthbridge NovaHow to add a patientHow to add an appointment to the CalendarHow to Book and Join a Telehealth AppointmentHow to Perform a Benefit Check in Healthbridge NovaHow to Capture an InvoiceHow to Create and Manage QuotationsHow to manage patient accounts Part 1How to manage patient accounts Part 2How to add notes to a Patient Account Working with the Healthbridge Nova inboxHow to do a Manual RA Capture.How to Fix and Resubmit Claims in Healthbridge NovaHow to search for patient accountsHow to view transactions and invoices on an account How to manage captured invoices How to follow up on Invoices How to cancel a cash Invoice How to add a Credit Note How to add a Debit Note How to manage Unallocated Credits How to capture a payment How to Bill PMB Conditions at 300%WhatsApp Patient onboarding
Operational
How to Transfer Liability from Medical Aid to Patient in Healthbridge NovaHow to Send Bulk Messages in Healthbridge NovaAccount AgeHealthbridge Nova ReportsHow to Manage Electronic Remittances in Healthbridge Nova
Setup
How to Add a Provider in Healthbridge NovaHow to Add Custom Charge Codes in Healthbridge NovaHow to Customize the Calendar in Healthbridge NovaHow to Set Up Private Rates in Healthbridge NovaHow to Add a Branch in Healthbridge NovaHow to Change Your SMS and Email Templates in Healthbridge NovaHow to Set a Mandatory ID Number When Creating Patient Accounts in Healthbridge NovaHow to reset passwords (System admin rights required)Percentage Billing How to add a new userHow to link your Gmail CalendarHow to setup Invoice Templates How to set up appointment reminders and confirmation templates linked to specific visit typesHow to set up Network pricing and contracts
Reports
Monthly Transaction ReportPayment Summary ReportPayments Per Provider ReportPayment Details ReportDebtors Movement Report
Stock
Stock Overview Stock Level ListingQuarantine Stock Listing Purchase Orders (PO's) and ReceivingGoods Received Listing (GRV)Supplier Returns Listing (SRN)Stock Adjustments Stock Movement Label Printing and Hardware RequirmentsHow to manage stock daily Stock Reports How to Take on Stock Vendor Management
Specialists
Modifier Coding Cheat sheetHow to Add Modifiers to an InvoiceGynaecology & Obstetrics Modifier CheatsheetPaediatric Modifier Cheatsheet
Add-Ons and Integrations
Practice Agent: WhatsApp Booking Links

How to Book and Join a Telehealth Appointment

How to Book and Join a Telehealth Appointment

What: A video-consultation appointment type in Healthbridge Nova that gives both provider and patient a browser-based video link, with no app to download.

Why: It lets a medical professioanls see a patient remotely, useful for follow-ups, chronic care check-ins, or any consultation that doesn't need the patient in the room.

When: When booking an appointment that will be conducted over video instead of in person.

Book the appointment

Booking a telehealth appointment works exactly like booking a normal one, the only difference is the visit type you select.

1. Open the appointment form for the patient

Location: Calendar › click an available time slot › search for and select the patient

Click 'Calendar' in the top navigation bar, then click an empty slot for the treating provider. Search for the patient and select them the same way as any other appointment — see How to add an appointment to the Calendar for the full walkthrough of this part.

2. Set the Visit type to 'Telehealth video'

Location: appointment form › 'Visit type' dropdown

Open the Visit type dropdown (it defaults to 'Regular consultation') and select 'Telehealth video'.

Appointment form Visit type dropdown open, showing Regular consultation, Medical insurance, Video consult, Telephonic consult, No charge (follow-up), Out of rooms, and Telehealth video

Not the same as 'Video consult': The dropdown lists both 'Video consult' and 'Telehealth video' as separate options. Select 'Telehealth video' specifically, that's the one that generates the join link covered in this guide.

3. Complete the rest of the form and click 'Save'

Location: appointment form › bottom right, click 'Save'

Fill in the rest of the appointment as normal: Visit reason, Medical aid or Private billing, and any optional notes, then click 'Save'. The appointment appears on the Calendar as a Telehealth video block, and a join link is generated for it automatically.

You should see: the appointment appear as a block on the Calendar at the selected date and time, labelled Telehealth video.

Join the consultation

Both the provider and the patient join through the same link, and it opens straight in the browser, no app to download on either side.

4. Open the appointment and click 'Join'

Location: Calendar › click the Telehealth video appointment block

When it's time for the consultation, click the appointment block on the Calendar. The popup shows the join link and an orange 'Join' button (with a copy icon next to the link, if you'd rather send it another way). Click 'Join'.

Appointment popup on the Nova Calendar showing Telehealth video, the join link https://hbhealth.chat/ with a copy icon, and an orange Join button

5. Join the video call

Location: opens in a new browser tab

The link opens a video call screen with a camera preview, mic and camera toggles, and a 'JOIN CONSULTATION' button. Click it to enter the call and wait for the patient to join.

Telehealth video call screen with a camera preview, microphone and camera controls, and a JOIN CONSULTATION button

You should see: "Please join the consult and wait for the other party to join" until the patient connects on their side.

How the patient joins

The patient doesn't need a Nova login. An hour before the appointment starts, they receive a reminder by SMS and email with the same join link, clicking it opens the same browser-based video call, no app required.

Reminder SMS reading: Reminder of video appointment with the treating doctor on 03/09/2026 at 12:45, with a link to join the appointment

The link only goes out on the reminder: The patient doesn't get the join link the moment the appointment is booked, only on the hour-before reminder SMS/email. There's no WhatsApp option yet either; it's SMS and email only for now.

Joining from Healthbridge Clinical

If the provider uses Healthbridge Clinical (HBC) rather than Nova directly, they can join from there instead.

6. Hover the appointment's 'i' icon in HBC and click 'Join'

Location: Healthbridge Clinical › My Schedule › hover the appointment's 'i' icon

On the My Schedule calendar in Healthbridge Clinical, hover the small 'i' icon on a Telehealth video appointment. The same details pop up: Visit type, time, and an orange 'Join' button, plus an 'Open patient file' shortcut. Click 'Join' to enter the same video call screen as above.

Healthbridge Clinical My Schedule showing an appointment popup with a Telehealth video badge, Visit type Telehealth video with an info icon, an orange Join button, and an Open patient file button

Notification Settings

To switch you patient notification settins, navigate to "Admin", "Setting".

Select the "Calendar" tab and in the "Appointment reminders" drop-down select your preferred settings.

Frequently asked

Q: Does the patient need to download an app to join?

No. Clicking the join link opens the video call directly in their phone or computer's browser, nothing to install.

Q: When does the patient get the join link?

On the reminder SMS and email sent an hour before the appointment, not immediately when the appointment is booked.

Q: Can the patient join over WhatsApp instead?

Not currently, the reminder goes out by SMS and email only.

Q: What's the difference between 'Video consult' and 'Telehealth video' as a visit type?

They're two separate options in the same dropdown. Only 'Telehealth video' generates the join link and reminder flow covered in this guide.

Was this article helpful?

Powered by Product Fruits