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A day in the practiceLogin to Healthbridge NovaHow to add a patientHow to add an appointment to the CalendarHow to Perform a Benefit Check in Healthbridge NovaHow to Capture an Invoice in Healthbridge NovaHow to manage patient accounts Part 1How to manage patient accounts Part 2How to add notes to a Patient Account Working with the Healthbridge Nova inboxHow to do a Manual RA Capture.How to Fix and Resubmit Claims in Healthbridge NovaHow to search for patient accountsHow to view transactions and invoices on an account How to manage captured invoices How to follow up on Invoices How to cancel a cash Invoice How to add a Credit Note How to add a Debit Note How to manage Unallocated Credits How to capture a payment
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How to capture a payment

In Healthbridge Nova, you can capture a patient payment using two main methods: either through the Inbox (Collections) or directly from the Patient's Account. Here is the step-by-step process for both:

Method 1: Capturing a Payment via the Inbox (Collections) This method is ideal for following up on and settling outstanding patient-liable balances.

  1. Log in to Healthbridge Nova and navigate to the 'Inbox' tab.
  2. Click on the 'Collections' menu option.
  3. Locate the patient's outstanding balance and click on the item you would like to action.This will directly open the patient's account details.
  4. From the "Actions" tab select ' Patient Payment' action from the available options.
  5. If there are multiple invoices outstanding the user must "clear allocation" and allocate the payment to the correct invoice line.
  6. Enter the payment details and "Save" to update the balance refelected on the account.

Method 2: Capturing a Payment via the Patient's Account This method is useful if you are already managing a patient's file or processing a walk-in cash payment after a consultation.

  1. Navigate to the 'Accounts' tab from the main menu.
  2. Click on 'Accounts' in the left-hand panel and use the search bar (by name, account number, or other identifiers) to locate the patient.
  3. Click on the patient's name to open their account details.
  4. Choose the action of "Patient Payment".
  5. If there are multiple invoices outstanding the user must "clear allocation" and allocate the payment to the correct invoice line.
  6. Enter the payment details and "Save" to update the balance refelected on the account.

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